SIP8961 press messages button and get "Messages not available”

[Jason Aarons]

I can go offhook and dial the voicemail pilot number 6599, but pressing the messages button says "Messages not available” in large pop-up (see attached photo) (debug ccsip messages shows no output either).  I’m not looking for voice view express to work, just to be able to check messages.  Once I fix this is there something under voice register global I need to put for a SIP 8961 for Voice View Express in Unity Express 8.6

If I got to a SCCP 6945 I have no problems checking messages (debug ccsip messages I get output)

CME 9.1/152-4.M3.bin and SIP 8961 9-2-2SR1-9

voice register global

mode cme

source-address 172.83.112.11 port 5060

max-dn 1100

max-pool 420

voicemail 6599

tftp-path flash:

url service http://172.83.112.12/voiceview

no create profile

create profile

apply-config   >>>>resets 8961s

[Jason Aarons]

Here is a clue from the 8961's phone console log, but no fix for it yet. 

8316 NOT 07:12:44.714324 CVM-Focus Base is class cip.comp.ao

8317 NOT 07:12:45.678101 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)

8318 NOT 07:12:45.678396 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c

8319 NOT 07:12:45.687479 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found

8320 NOT 07:12:45.687638 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false

8321 NOT 07:12:45.887444 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true

8322 NOT 07:12:45.887607 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao

8323 NOT 07:12:46.757669 CVM-Focus Base is class cip.comp.ao

8324 NOT 07:12:48.782303 CVM-HTTP JNI| call to ServletContainerClass_requestServlet successful

8325 NOT 07:12:48.786899 CVM-Cannot open the /cisco/logsave directory

8326 NOT 07:12:48.823011 CVM-Select returned

8327 NOT 07:12:52.689269 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)

8328 NOT 07:12:52.689430 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c

8329 NOT 07:12:52.705499 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found

8330 NOT 07:12:52.705799 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false

8331 NOT 07:12:53.149971 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true

8332 NOT 07:12:53.150174 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao

8333 NOT 07:12:54.216764 CVM-Focus Base is class cip.comp.ao

8334 NOT 07:12:54.439134 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)

8335 NOT 07:12:54.439297 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c

8336 NOT 07:12:54.451505 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found

8337 NOT 07:12:54.451668 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false

8338 NOT 07:12:54.660857 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true

8339 NOT 07:12:54.661022 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao

[sintoputhoor]

Hi,

I had the same issue recently and got resolved.

• Workaround for the issue - message button on IP Phone not functioning and displaying “Messages not available”.

IP Phone does not have any Enterprise subscription for voicemail service, now the user IP Phone 8961 Subscribed to Service ‘Voicemail’ and the issue has been resolved.

Regards

Sinto P T