Smartnet Partnumber CON-SNT-CP7841K9 VS CON-SNT-P7PK94P1

[Vencola]

Hello everyone,

I am trying to find a smartnet for our 7841 ip phones, I just need to understand what is the difference between these types of smartnet, all of them are related to 7841

CON-SNT-CP7841K9

CON-3SNT-CP7841K9

CON-SNT-P7PK94P1

[Carlo Poggiarelli]

Hi,

CON-SNT-CP7841K9 is a hardware/software support with SLA 8x5xNBD The duration debends on how many months your reseller selected

CON-3SNT-CP7841K9 is the same as above but a 3 years bundle

CON-SNT-P7PK94P1 the same as above plus an advanced hardware replacement from 2 to 4 hours.

HTH

Regards

Carlo

[Nithin Eluvathingal]

CON-SNT-CP7841K9 --- advance hardware replacement is available
8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with
next business day delivery. You can contact Cisco Directly for support.

CON-3SNT-CP7841K9-- This is same as above but the smartnet total care is for 3 years.

CON-SNT-P7PK94P1--- This is a Cisco Partner Lifecycle Services (PLS) Which  is a suite of partner branded and delivered. advance hardware replacement is available
8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with
next business day delivery, But partner managed. Reach out to partner if you need any support or for  RMA.

Form the screenshot, i assume its from router-switch.com, not sure these are authorized Cisco resellers partners . if not Cisco can flag the serials purchased from un authorized channels.

[Vencola]

Thanks Nithin,

does Cisco provide such information on their website, or where can I get official docs for this? 

[Nithin Eluvathingal]

You can find/Search  cisco partners from the below link. 

https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do

[Vencola]

Is the only way to get the answer through the partners? 

[Nithin Eluvathingal]

For partner supported, you must reach out to partner.

[Vencola]

I am not asking for a partner support, I just need an official source to know what is the difference between these types of smartnets? 

[Nithin Eluvathingal]

I have already replied to your question, what are the differences.

CON-SNT-CP7841K9 --- advance hardware replacement is available
8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with
next business day delivery. You can contact Cisco Directly for support.

CON-3SNT-CP7841K9-- This is same as above but the smartnet total care is for 3 years.

CON-SNT-P7PK94P1--- This is a Cisco Partner Lifecycle Services (PLS) Which  is a suite of partner branded and delivered. advance hardware replacement is available
8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with
next business day delivery, But partner managed. Reach out to partner if you need any support or for  RMA.

[Vencola]

Thanks Nithin, 

are there any official publicly available URL that tells what are the available smartnet types/part numbers for Cisco products