SNR License Issue. How Can I Disable SNR for all Users?

[Andrea Bocchini]

Hi,

I Have an issue with SNR on CUCM 10.5 and with assignement of license type

I have a cluster with 400 users.

200 users use ip phone 3905 and should be use an Essential License.

When system check for assignement of license type , itassign a Basic License instead of an Essential License, because it see that users have SNR Enabled.

All users in my system have SNR enabled, and I can not disable it. All my user have Enable Mobility unchecked, and all my phone have Device Mobility Off, but system however see SNR enable.

How can i disable SNR for all users? This is a feature that client don't need.

I dont' have a sufficent number of licenses for support all 3905 in Basic License.

thanks for help.

Andrea

[Brandon Pierce]

Do you have Remote Destinations and Remote Destination Profiles setup?  You could just delete all of those and no one would have any kind of SNR.

[Andrea Bocchini]

Hi Brandon,

thanks for reply

I check Remote Destination and Remote Destination Profile.

I haven't any remote Destination or Remote Destination Profile configured.

[Brandon Pierce]

Do you have Mobile Identity setup?  That is my only other thought for SNR capabilities.

[Andrea Bocchini]

Where i can see Mobility Identity setup? i haven't find nothing in cisco doc

thanks

[Brandon Pierce]

Well actually, Mobile Identity wouldn't apply to a 3905 unless those phones had another line on a Dual-Mode device like an iPhone or Android phone.  So unless you have either of those in your system you can scratch that idea.  Someone else may chime in here and try to help a bit more as RD/RDP are the main SNR culprits.

[Julio Coral Orbes]

Hello

were you able to disable the SNR of the users?

i have the same issue. No remote destination profiles created, mobile connect/mva check not marked, but in the license usage the users have SNR as enabled.

cucm version 10.5

regards.

[Andrea Bocchini]

Hi Julio,

no update for this issue.

In next days I have to open a TAC request. I will post an update in next days if I have one.

[Andrea Bocchini]

Hi Julio,

TAC send me an answer for this issue. There is a bug when you use Quick Add User\Phone.

https://tools.cisco.com/bugsearch/bug/CSCuu30207/?reffering_site=dumpcr

I made some test, and if you associate phone with user in normal mode (from user page and phone page), SNR is set to NO and use essential license.

[Petr.Sudorgin1]

Hi!

To DISABLE SNR license occupation you have to do following:

1. Go to Cisco Unified CM Administration > System > License > License Management and find out which user account occupies a SNR license.

2. Then Go to Cisco Unified CM Administration > Device > Phone and find required phone assinged to the account from step 1

3. Go to the phone configuration menu and find row Mobility User ID, set it to <none>

4. Go to License Management page and click Update Usage Details tab. 

I solved the issue using the way described above.

[rperon]

Hello,
I encountered this problem on a CUCM v12.5 Cluster, there were 40 users who consumed an SNR license, while all devices had been erased for these users, Remote Destination, Remote Profile, Mobility Identity, Mobility Disabled.
To solve the problem and release the licenses, I recreated the 40 users on the CUCM, I disabled the SNR, and then I erased them, the licenses are no longer used now.