Solved: SNR - Updating mobile number using TUI

ShankarP · ‎06-20-2018

Hi Experts, is there a TUI option (eg: using feature code) to update the user's mobile / remote destination number ?

Understand the user can modify the number using WebUI. Thanks

Abhay Singh Reyal · ‎06-20-2018

As per the best of my knowledge SNR destination can be changed only from CUCM and not by TUI [FAC]. Feature access code is only supported by CME and not by CUCM.
Find the below link helpful too.
https://supportforums.cisco.com/t5/collaboration-voice-and-video/cisco-unified-mobility-single-number-reach-amp-call-flows/ta-p/3122885#toc-hId-1139549836

HTH

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

View solution in original post

Abhay Singh Reyal · ‎06-20-2018

As per the best of my knowledge SNR destination can be changed only from CUCM and not by TUI [FAC]. Feature access code is only supported by CME and not by CUCM.
Find the below link helpful too.
https://supportforums.cisco.com/t5/collaboration-voice-and-video/cisco-unified-mobility-single-number-reach-amp-call-flows/ta-p/3122885#toc-hId-1139549836

HTH

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

ShankarP · ‎06-20-2018

Noticed the Mobility feature button can be used to turn-on, turn-off mobility, as well as hand-off calls between mobile and Cisco Phone. Just curious - is there any similar feature button to modify/change the mobile number ? Thanks

Ratheesh Kumar · ‎06-20-2018

Hi there

You can Enable/Disable mobility from Phone using the softkey. You can also change the RDP from self care portal as well. Not as an option from TUI.

Hope this helps!

Cheers
Rath!

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