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Abhishek Singh
Cisco Employee

Softkey Template - Redial button not appearing

We have around 50 phones - 8941 - issue - the phones even after setting the correct call state and adding the red-dial softkey option in on-hook and off-hook template the , the 8941 phones, do not seem to show the key, even after rebooting the phone several times. Is there a step we are missing or is this some kind of a known issue with the 8941 devices. Can someone give a quick advice on this.

CUCM System version: 8.6.2.21900-5

Whatever level you reach getting better never stops -- Sachin Tendulkar       

Whatever level you reach getting better never stops -- Sachin Tendulkar
4 REPLIES 4
Rob Huffman
Hall of Fame Community Legend

Hi Abhishek,

Here's why this is happening;

The Cisco Unified IP Phones 8941 and 8945 do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified CM Administration. Cisco  Unified Communications Manager allows you to enable or disable some  softkeys in the control policy configuration settings, but the Cisco  Unified IP Phones 8941 and 8945 do not support feature control policy  configuration settings. Table 5-2 lists the features, softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco Unified IP Phones 8941 and 8945.


Note Cisco  Unified Communications Manager allows you to configure any softkey in a  softkey template, but unsupported softkeys do not display on the phone.


Table 5-2     Configurable Softkeys 

Feature
Configurable Softkeys in the Softkey Template Configuration
Supported as a softkey on Cisco Unified IP Phone 8941 and 8945
Notes

Answer

Answer (Answer)

Yes

Barge

Barge (Barge)

No

Call Back

Call Back (CallBack)

Yes

Call Forward All

Forward All (cfwdAll)

Yes

Phone displays Fwd ALL or Fwd Off.

Call Park

Call Park (Park)

Yes

Call Pickup

Pick Up (Pickup)

Yes

Conference

Conference (Confrn)

Yes

Conference is a dedicated button.

Only exists on video call.

Conference List

Conference List (ConfList)

Yes

Phone displays Detail.

Divert

Immediate Divert (iDivert)

Yes

Phone displays Divert.

Do Not Disturb

Toggle Do Not Disturb (DND)

Yes

Configure Do Not Disturb as a programmable line button.

End Call

End Call (EndCall)

Yes

Phone displays Cancel if the call is not answered.

Group Pickup

Group Pick UP (GPickUp)

Yes

Hold

Hold (Hold)

No

Hold is a dedicated button.

Hunt Group

HLog (HLog)

Yes

Configure Hunt Group as a programmable feature button.

Join

Join (Join)

No

Malicious Call Identification

Toggle Malicious Call Identification (MCID)

Yes

Configure Malicious Call Identification as a programmable feature button.

Meet Me

Meet Me (MeetMe)

Yes

Mobile Connect

Mobility (Mobility)

Yes

Configure Mobile Connect as a programmable feature button.

New Call

New Call (NewCall)

Yes

Phone displays New Call.

Other Pickup

Other Pickup (oPickup)

Yes

Quality Reporting Tool

Quality Reporting Tool (QRT)

Yes

Configure Quality Reporting Tool as a programmable feature button.

Redial

Redial (Redial)

No

Remove Last Conference Participant

Remove Last Conference Participant (Remove)

Yes

Phone displays Remove when a participant is selected.

Resume

Resume (Resume)

Yes

Select

Select (Select)

No

Speed Dial

Abbreviated Dial (AbbrDial)

Yes

Phone displays SpeedDial.

Transfer

Direct Transfer (DirTrfr)

Yes

Transfer is a dedicated button.

Configure transfer (Direct Transfer policy) in the Product Specific Configuration Layout section in Phone Configuration.

Only exists on video call.

Video Mode Command

Video Mode Command (VidMode)

No

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/8941_8945/8_5/english/admin_guide

/6921usr.html#wp1031287

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

Hi Rob,

Thanks, Yes , once i regained some composure , i did go through this..such a shame that a high-end phone can miss something as elementary as that, anyways, thanks as always.. you are THE SAVIOUR

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar

Hi,

thank you for the guide which explains this.

I can only agree that this is more then poor for such an expensive phone.

A redial button is not presented to the user, but a video softkey to see theirself :-)

Maic Naatz
Beginner

Hi together,

i am just looking in the user guide for this type of phone. I found, that the phone have a dedicated redial button. So you dont need to have an redial softkey.

Hope this helps.

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