Some calls to auto attendant going to another extension

[marc.reiter]

I've got a client that has a line set up with an Auto Attendant for employees to call in and leave messages in various voice mail boxes.  A few times a day someone will call into that line and it will ring thru to their dispatch center instead of the auto attendant.  They do not even get the initial prompt from the auto attendant.

Is there some kind of limit to the auto attendant where calls would roll over to an over flow extension if they reached the limit? 

Thanks,

- Marc

[phooghen]

Marc,

Each DN is by default configured with the "Max number of calls" and "busy trigger".

You might thry to increase those values for that specific line.

Multiple Call/Call Waiting Settings on Device SEP001EBE910359

Note:The range to select the Max Number of calls is: 1-200
Maximum Number of Calls
Busy Trigger	(Less than or equal to Max. Calls)

[marc.reiter]

Phooghen,

That sound like exactly what I need.  How can I tell which DN is going to this auto attendant?

Thanks,

- Marc

[marc.reiter]

I finally found the DN that goes to this auto attendant.  The Max number of calls is set to 5000, Busy trigger is set to 4500.

Any other ideas?

Thanks,

- Marc