Speech Connect Transfers straight to VM not Extension

[ChristianVenturini2076]

I have currently setup a DN to forward to Unity then I created the Directory Handler to be voice enabled.

When dialing the number i get the IVR response and say the persons name it finds the person and their extension then it says "Please wait while i transfer you" Then it immediately plays their VM recording. I know these users are not on their phones. Unity some how seems to think they are busy.

Any help would be much appreciated

[Jaime Valencia]

What are the transfer settings for those users?

[ChristianVenturini2076]

Status is set to Enabled with no End Date and Time

Transfer calls to their 4 digit extension

Transfer type Release to Switch

Ring to Wait For 4

Play the "Wait While I Transfer Your Call" Prompt is Checked

If extension is busy Send Callers to Voicemail

[Jaime Valencia]

OK, now, does the call restriction tables and the CUCM-CUC integration allow you to reach those DNs?

[ChristianVenturini2076]

Made a change in Restriction tables for Default Transfer still getting VM.

I checked the CSS and the DN's trying to be reached are in there.