Tcl IVR digit collect issue

[Humza Khan]

Assalam-o-Alikum,

I am having an issue regarding TCL IVR digit collection. Calls are working fine but when we dial an extension suppose 6657, on 3rd digit call hits on 6666 automatically, i running same tcl script in HO site. After this issue on remote site some changes done by myself in script but all in vain. i m attaching both actual and current tcl script. This issue checked through debug digit collect command. Debug logs are attached as well. 

Regards,

HK

[Humza Khan]

Hi Carlo,

I have added inter digit timeout command in script and reloaded. Its start's working.

Kindly suggest for the pcm logs, which are attached in below post.

Regards,

HK

[Carlo Poggiarelli]

Hi Humza.

That's strange.

I have both your modified script and the cisco original one... all is working great with E1,FXO and SIP trunk....

Also tested al 3 options on both CUCM and CUCME environment.

For pcm you should rise a tac to analyse that file.

In you capture audio only, you can use audacity to import and listen.

HTH

Regards

Carlo

[Humza Khan]

Hi Carlo,

Tac case solve the case, thanks for your entire help.

Regards,

HK