TCL SCRIPT error

[Kyaw Kyaw San]

Dear all,

I am facing this error while running the TCL scrip on ISR4321 with ios 15.5

This is my application script.I dont know how to fix this script.I attached the script error file.

My when I press "0" the number 2027 I would like to call.That is my point.

application
service aa-test flash:app-b-acd-aa-3.0.0.5.tcl
paramspace english index 1
param max-time-vm-retry 2
param max-time-call-retry 20
param voice-mail 5003
paramspace english language en
param aa-pilot 6000
param number-of-hunt-grps 1
param dial-by-extension-option 1
param handoff-string aa-test
param welcome-prompt _bacd_welcome.au
paramspace english location flash:
param call-retry-timer 15
param service-name queue
param menu-timeout 5
param second-greeting-time 30
!
service queue flash:app-b-acd-3.0.0.5.tcl
param queue-len 15
param aa-hunt1 2027
param number-of-hunt-grps 1
param queue-manager-debugs 1
param operator 0

[R0g22]

Do you have MOH defined under telephony-service ?

[Kyaw Kyaw San]

No.I close the telephony service.I close that service.

[R0g22]

What do you mean by close ?

[Kyaw Kyaw San]

Dear Nipun Singh Raghav,

I don't run telephony service in the ISR.Because I am using VOIP service with SIP phone.

If i trunk the telephony service on,It gonna work?And can u make sure my command file are correct?

[R0g22 · Accepted solution]

You need to have telephony enabled and moh configured in order to get the TCL working even though you are using SIP only CME. The TCL fails when it is trying to invoke MOH -

*Feb 20 16:02:21.373 EST: TCL script failure
Result:
Play Failed
*Feb 20 16:02:21.373 EST: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"

You can ignore the "livemoh". A flash based MOH file will be fine as well.

[Kyaw Kyaw San]

Dear Nipun Singh Raghav,

I see your point,I turn the telephony service on and test again.Once I OK I will reply you.