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TelePresence SX 20 SIP Status: Failed: Failed to send

a.kulik
Level 1
Level 1

Good day!

I have a production system Cisco VCS(7.2.2), TMS(14.2.1+TMSPE1.1), MCU 4215 and 270 Jaber Video clients.

Some time ago I bought a SX20(TCNC 6.0.0) and now I'm trying to register it in a VCS using a local VCS user base and TMS user base that is synchronized with the AD. And every time the SX20 is not registered with the error "SIP Status: Failed: Failed to send".

Ask for help from a respected community to solve this problem.

1 Reply 1

keglass
Level 7
Level 7

Alexey,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance.   Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again,

Kelli Glass

Moderator for the Cisco Collaboration Community