The call cannot be completed and dialed

[Ahmad Qunber]

HI

I have a call problem on my ip phones, i just configured cisco jabeer IM on CUCM V9 and Presence V9 servers and all things is fine and working.

suddenly when i was trying to creat new end user and associat device to him (nothing new!!) Jabber on my workstation is working

comfortable but when i want to make a call i hear thes massage:

The call cannot be completed and dialed .....

*i have LDAP integration

Advise please.

[Chris Deren]

Make sure you have proper CSS applied to the CSF device, ensure the CSF is registered, and review device mobility setting on the phone to see if it perhaps is in roaming mode.

HTH,

Chris

[Ahmad Qunber]

Hi Chris,

No CSS is correct and i double check the above i dont have mobility !!, but i have same problem

[Carlo Poggiarelli]

Hi Ahmad.

Does this issue appear on other clients?

Do you have an IP Phone with the same extension of your Jabber?  and if yes, can you call from that phone?

Let me know

Regards

Carlo

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[Manish Gogna]

What type of call are you making?

Is it a call to an internal number or to an external number involving a gateway / trunk ?

Please provide a detailed call flow with details of the Translation pattern or route patterns involved if any.

Manish

[Ahmad Qunber]

Dears,

this problem appear when i try to make a call whatever the ip phone (all ip phones have same problem), whan i enter just one digit on the phone the massage appear.

* i have 2 ip phone configured for testing.

i was creat CFS and associate it to the same user who have ip phone with same DN (CFS and Phone have same DN)

I dont have GW i just have Internal partition and its applied on all of them.

When i try to make chat from PC using Cisco Jabber its availabel but call its not

[Manish Gogna]

Hi Ahmad,

If its happening for all the phones and you get this message straight after dialing the first digit then you need to get the detailed callmanager traces for a test call. There are two possibilities:

1) Its a database corruption

2) There is a directory number in the database which is being hit as soon as you dial the first digit.

Try dialing a diff number in case you have directory numbers starting with different series like 2XXX , 3XXX etc and see if the issue persists. In that case it could be a database related issue.

Manish