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vipersl65
Enthusiast

Touch 8" failing during pairing

I have a Cisco Dual Profile 52(C60 codec).  I tried installing the Touch 8" it comes with.  When I power it up, it can see and recognize the C60 and when I click on Start Pairing, it downloads a new software but failed on extracting it.

Touch will show "Failed to extract /upgrade/pkg

5 REPLIES 5
morrisosu
Beginner

We have a Profile 42" with the same exact problem, did you ever find a solution?  So far this issue makes the Touch 8" a worthless paperweight...

Where are you connecting it, LAN or 2ndary codec?

larshaug
Beginner

Hi,

Could you confirm the TC SW revision? Touch 8" requires TC4.1 or higher (TC4.2 was just released).

I would suggest upgrading the codec to TC4.1 (if not done already) - if the sw extract still fails please upgrade the codec to TC4.2 and give that a go.

If you experience the same issue, please log a ticket with the Technical Assistance Centre - details below:

By phone: US - 1-800-553-2447

Email: tac@cisco.com

Best regards,

Lars Haugan,

TSBU TME

Tc4.2

Call the Cisco TAC on this issue.  I had 3 of them fail and was informed by an engineer that there was a batch that left manufacturing with a defect and need to be replaced.  Not sure yours is one of those, but worth opening a ticket.

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