Track Incoming call history (CUCM 9.1)

[Sergey Lubenkov]

Hi All,

Is it possible to track incoming call history (from outside) with CUCM 9.1?

Thank you.

[Brandon Buffin]

Yes, each phone shows missed/received calls by default. You can also use CAR to perform queries on incoming calls.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_6_1/car/car/caranrpt.html

Brandon

[Mohammed al Baqari · Accepted solution]

Hi,

You can do this from CAR as listed below or using RTMT Analysis. 

For CAR the history depth depends on the retention period configured. While for RTMT Analysis it depends on when your sdl log file are overrwitten as par of logging process.

[Sergey Lubenkov]

Thank you Mohammed, would mind to give me a quick instructions how to pull that log?

[Sergey Lubenkov]

Thank you Mohammed, would mind to give me a quick instructions how to pull that log