10-27-2009 09:17 AM - edited 03-15-2019 08:15 PM
Hardware: UC520
Phones: IP7940
Having an issue when transferring a call from one phone to another.
Hit transfer, call transfers. No option to talk to the person you are transferring to, then hitting the transfer button.
Appreciate any help.
Thanks.
10-27-2009 09:48 AM
Hi!
Try configuring:
transfer-system full-consult
Refer to:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_t1ht.html#wp1017807
Regards,
Teresa.
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11-09-2009 04:53 PM
Hi
I tried the full-consult and still does not work.
I read that the system should be defaulted for consultative transfers, but not working.
Any other suggestions?
11-10-2009 06:04 AM
Hi Robert,
Just to add a note to the great tips from Teresa (+5 points here Teresa)
It sounds like the line on the ephones would need to be setup with a Dual Line config;
A dual-line ephone-dn has one virtual voice port and two channels to handle two independent calls. This capacity allows call waiting, call transfer, and conference functions within a single ephone-dn. Dual-line mode is supported on all phone types, but is not appropriate for voice-mail numbers, intercoms, or ephone-dns used for message-waiting indicators, paging, loopback, or hunt groups. Overlays of single-line hunt groups onto dual-line buttons are supported.
Ephone-dns are created in single-line mode if the dual-line keyword is not used. Changing an ephone-dn from dual-line mode to single-line mode (and vice versa) requires that you delete the ephone-dn and then recreate it.
Examples
The following example enters ephone-dn configuration mode to create the ephone-dn 5576:
Router(config)# ephone-dn 1
Router(config-ephone-dn)# number 5576
Router(config-ephone-dn)# exit
The following example creates an ephone-dn with the number 1001 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 1001
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Router(config-ephone-dn)# exit
Hope this helps!
Rob
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