Transference between lines ( Cisco 7931 )

[hugomdbaez]

Hello to all ,

We have a CUCM 8.6.2.22900-9 , and a Cisco 7931 ( Secretary of head person ) and the next situation :

The secretary take a call at the first line ( A ) for the boss , and put the call in hold .

Next , the boss , for other floor , call to the second line ( B ) .

The secretary needs to transfer the call , but she refuses to terminate the call at line B , she needs to combine the audios , it is possible ?

I tried this with the JOIN button , but the test fails .

Can you help me with this problem ?

Thanks a lot !!

Hugo

[testeven · Accepted solution]

Hi Hugo,

Can you please double check you have the Join Across Lines Policy service parameter set to True?

Regards, 

Tere. 

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[hugomdbaez]

testeven :

This is the solution , i tried and works !!

Thanks a lot !