Transfter call directly to Voicemail in CME 12

[jchangela]

Hi,

How do i set up a softkey button or without the button, transfer a call directly to a extension's voice mail without ringing the phone. All the phones are configured as SIP Phones and they are all 8841

I have CME version 12

[Jaime Valencia]

Set CFA to VM

[jchangela]

I want to explain. When someone picks up a outside call and then they need to transfer the call directly to a specific extention voice mail. Because regular transfer, calls the extention and rings the phone.

Jitu

[Rajan · Accepted solution]

Hi,

There is a softkey option 'iDivert" available on SIP phones to achieve this. You need to add this softkey in COnnected/RingIn state based on the requirement and when this option is selected, you can directly transfer a ringing or answered call to your voicemail.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmesoft.html#concept_BAFD5689167241E3AE8EFB85751FBD28 

But this key is not available in 8841 phones but decline softkey serves the same purpose. You can try that.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/admin_guide/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_0/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_2_1_chapter_01011.html 

HTH
Rajan
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