cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
587
Views
0
Helpful
1
Replies

Trying to hide extension when calling out

nicholasacook
Level 1
Level 1

I am working on setting up our internal helpdesk with new extensions but the manager does not want their personal extension published.  I have changed the Display (Caller ID) & ASCII Display (Caller ID) to the desired information, but we still see the calling number in parentheses when that number calls out.  

How can I hide this calling extension when the user calls out to another internal extension? 

1 Reply 1

Brandon Buffin
VIP Alumni
VIP Alumni

Use a translation pattern and set the Calling Line ID and Calling Name Presentation to restricted. CSS of the phone should have access only to the partition of the translation pattern. Translation pattern CSS should have access to the other phones. The doc below is old but should help explain.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fshosp.html

Brandon