I am looking to migrate our current Client VPN connection that is using IKEv1 in Aggressive Mode over to IKEv2.  We currently have the connection going through a 4000 series ISR.  Currently we have the router configured with the normal ISAKMP based c...

I have a pretty good firm grasp on how Competence Levels work for inbound calling CSQ's however, I am a little fuzzy on how this would work (if it even is a thing) for E-mail CSQs.  The desired affect is if Agent A has E-mail CSQ1 @ level 10 and E-ma...

We have agents who handle e-mails using UCCX/CCP through Finesse and we are trying to figure if there is a way either in UCCX/CCP or in the Office 365 e-mail account to have all e-mails that are replied through Finesse to have their From field modifi...

We have recently upgrade UCCX, CUCM, IM&P, & Unity to version 12.5.  We are looking at the desktop chat function so agents can utilize the Jabber IM function within Finesse.  We just got working the ability to sign into the desktop agent and be able ...