02-01-2008 04:27 AM - edited 03-15-2019 08:34 AM
Hi there i am installing an UC500 at a customer site. The CCME version of this UC500 is 4.2.3. I implemented the Called Name Display like it is mentioned on the Cisco site. First activate the service DNIS Dir-Lookup and also activated the service DNIS Overlay. Then put the MSN number of the ISDN line in the Directory Entry. But when somebody calls the extension i only see the Caller ID and not the Called ID. Could somebody help me with this ?
02-01-2008 04:35 AM
Hi, please check with "debug isdn q931" and "term mon" that the called number is the same as your directory entry.
02-01-2008 04:38 AM
Thanks for your quick reply. I am not at the customer site right now. But i put in different versions of the numbers, so i put in :
0451234567 name Customer A
00451234567 name Customer A
451234567 name Customer A
I don't think numbers will be advertised like:
000451234567
Hope hearing more from you ?
02-01-2008 05:47 AM
Well, you have to check. For our CME's we always setup a VPN or something to access device from remote, because customers always want some change and it's too impractical to get on site for any small need.
02-06-2008 07:34 AM
OK i have looked at the data you mentioned and see the correct MSN number coming in. The same as i entered in the Directory. But still no called name display.
02-06-2008 09:44 AM
Which exact IOS are you running ?
02-06-2008 10:24 AM
My IOS version is:
12.4(r11)XW
02-06-2008 11:31 AM
Hi, can you upgrade to 12.4(11)XW5? What you have is very buggy.
02-06-2008 10:18 PM
I will do that this afternoon and will report back my findings. Thanks for your quick reply.
07-02-2010 03:40 AM
I am having similar issues, I wonder if you could confirm if you got this working. More importantly, if you did, please share as I am going nuts trying to work this out!
Thanks in advance!
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