03-17-2010 06:46 AM - edited 03-15-2019 09:49 PM
I'm curious if it is possible, to play different hold music for different lines, we have the UC520 system, also can we play random hold music for example if we want to have different audio files with information about our company and we don't want the caller to here the same message each time they are on hold.
Does the hold music start from the beginning or will it start in the middle?
Thanks!
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03-17-2010 07:04 AM
Yes. It's pre-configured also.
03-17-2010 06:51 AM
If you refer to music on hold, the only alternative to static file is a live feed. That is a radio or player into the jack on front.
Or are you suing B-ACD/AA ?
03-17-2010 06:57 AM
we are using a regular auto atttendant in unity, when you say live feed, I assume you are referring to the hold music port?
Edit: Unity express of course with the UC.
Message was edited by: rbdrake22
03-17-2010 07:04 AM
Yes. It's pre-configured also.
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