UC540 outcall notification hang up time not working

[ahab]

I have a UC540 setup to call a cell phone for voicemail notification. The outbound call works great assuming the user can pickup the call within about 4 seconds. After about 4 seconds the call terminates. I have changed the hang up timer but the call time is uneffected. Calls are being placed/received on a PRI not fxo

Thanks in advance

[acampbell]

Hi

From CLI  of the service engine

se-10-0-0-0(config)# voicemail notification connect-timeout 30 (Value from  12 - 96 secs)

I know you said yor timeout seems to be about 4 seconds but it is probaly 12 with about 8 to make the call

To see what the value is before making a change use

se-10-0-0-0# show voicemail notification

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/msgnotf.html

I beleive you should see this on the CUE GUI too.

HTH

Alex

[ahab]

Hey Alex, thank you for the reply.

Currently I have it set at 90 seconds, below is the output. If the outbound dialing was accounting for most of that time I would expect that by moving the time to a lower value the phone would ring a shorter period or not at all. However, the ring does not change regardless of what I alter the timer to.

Thanks!

se-10-1-1-105# sho voicemail not

    Message Notification:                              enabled

    Notification Preference:                           All

    Connection Timeout:                                90 seconds

    Login to VoiceMail allowed:                        yes

    Attach message to email notification:              yes

    Cascading:                                         disabled

    LiveRecord Notification:                           disabled

    Notification Prefix Text Message:

    Notification Suffix Text Message: