02-25-2010 02:58 AM - edited 03-15-2019 09:32 PM
Hi
Is it possible for agents when they are online to status change "not ready" to stop receiving calls.
or divert a call.
thanks for your help.
02-28-2010 03:47 AM
Hi,
As a supervisor,you need your agent contimously working,and not need any ability for any agent to control how to stop receving calls
So you can configure the wrap-up time to be about 15 msec,so that the agent can rearrange him self after finishing his calls and prepare for a new one
But for your ask,the agent can loggoff the Queue and stop receiving calls
wish this be helpfull
Thanks
03-05-2010 06:15 AM
hi,
thank's for your answer, i try this..
Best regards
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