UCCX - Send Busy Here (486) to PSTN from CSQ

[York1975]

Hello,

New member here so please excuse any lack of knowledge.  

I'm looking to see how you can send a Busy Here (486) SIP signal back to the PSTN from a CSQ at a determined number of calls inbound?

For example, I need a busy here signal on a CSQ when 16 agents are busy and then the CSQ to be ready again when agents become available.

Any help is appreciated.

Thanks

[HARIS_HUSSAIN]

1) You can post your UCCX related queries in UCCX Section here.

https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center

2) For your solution, when each call is queued you have to check the Number of calls in Waiting and based on that play a prompt "we are busy here"  OR " Drop Call" OR " Transfer Call to Translation patter with will Reject call with Busy Reason code.

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Thanks,
Haris