UCSS & ESW difference

[Vijay Patil]

Can any one explain me the difference between UCSS contract & ESW contract...i already read some docs & makes me more & more confuse...

we are supporting for UCS hardware on which CUCM , Unity & IM & Presense & UCCX are installed

we are having one contract with the ESW & rest others are UCSS...& for UCS hardware SNT contract is there ...below is the contract details ...

Licesence Count
Location	Contract	Type	CUCM		Unity Connection		CCX	CUAC
			ENH	ESS	STD	ENH
Location B	a	UCSS	750	0	0	0	0	1
Location B	b	UCSS	0	0	0	1000	0	0
Location C	c	UCSS	0	0	200	0	0	0
Location C	a	ESW	950	4	100	0	0	0
Location C	b	UCSS	950	28	100	0	0	0
Location N	c	UCSS	20	24	0	0	0	0
Location P	a	UCSS	1146	210	0	0	25	0

Can we upgrade CUCM ,,Unity ,,,UCCX & IM &P in this

[Aman Soi]

Hi,

ESW stands for Essential Service Operate and UCSS stands for Unified Communications Software Subscription. These were two different services: with ESW , customer was entitled for minor upgrades and TAC assistance.

with UCSS, customer could get major upgrades. Both these got end of Sale in Sep. 2014 and were combined into single offering under the name of SWSS[Software Support Services]

regds,

aman

[Vijay Patil]

Hello Aman,

Is the below statement right or wrong
ESW – is Contract on which upgrade license can be issued
UCSS – is Contract on which on support is available but upgrade license can’t be issued.

[Aman Soi]

Hi Vijay,

Both are contracts.

But with ESW , u can get only minor upgrades along with TAC assistance and not major upgrades.

If u have ESW, u won't be able to place order through PUT.

with UCSS, u can get major upgrades and TAC support for the upgraded version.

regds,

aman

regds,

aman