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Unable to access voicemail / BlockThisPattern

GP112
Level 1
Level 1

I cannot access my voicemail by dialing into or pressing the voicemail button on my phone. "call cannot be completed as dialed"

 

A work around has been identified but it removes my internal voip to voip phone number masking. If I change my calling search space on my device I can access my voicemail but lose masking capability.

 

When using the Dialed Number Analyzer why is the match result = BlockThisPattern ???

 

  • Calling Party Information
  • Calling Party = XXX-XXXX(edited)
  • Partition = AllPhones_pt
  • Device CSS = MaskNumber_Template_PT
  • Line CSS = MaskNumber_Template_PT
  • AAR Group Name =
  • AAR CSS =
  • Dialed Digits = 8000
  • Match Result = BlockThisPattern
  • Route Block Cause = Unallocated Number
  • Called Party Number =
  • Matched Pattern Information
  • Pattern =
  • Partition =
  • Pattern Type =
  • Time Zone = CST6CDT
  • Outside Dial Tone = NO
  • Call Flow
  • Note: Information Not Available
  • Alternate Matches
  • Note: Information Not Available
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