07-15-2008 01:21 PM - edited 03-15-2019 11:59 AM
When I am trying to add or modify an exisitng Jtapi trigger I am getting this error- "* Could not update the user on the CallManager."
This seems to have just started happening. I did check syncronization and that seems to be ok. Any idea's?
07-16-2008 03:33 AM
Both CRA and CallManager are version 4
07-16-2008 03:37 AM
Can you check to see if the jtappi trigger (CTI RP) is associated to the jtapi user in callmanager. Can you also check that the jtapi user password is correct in IPCC.
07-16-2008 04:32 AM
Thanks for the reply.
If the Jtapi users password was incorrect wouldn't this cause syncronization to fail?
I am also not sure what you mean by the association of CTI RP? If you are referring to the RP we are trying to create it isn't.
07-16-2008 04:42 AM
Usually when you create a jtapi trigger in cra/ipccx, IPCCX creates a CTI RP in callmanager. This CTI RP is then associated with the jtapi user.
This is what I am asking you to check
07-16-2008 04:47 AM
This is where it is failing. When we are creating this in IPCc it is failing and it isn't showing up in Callmanager. We did verify that there is no duplicate. We are not even able to modify a routepoint in IPCC. Hope this is making sense.
07-16-2008 05:00 AM
Is this a production network?
Is the server working normal?
ARe your CTI ports registerd?
If its not, what I will suggest is to restart your crs engine service
07-16-2008 05:14 AM
Yes it is a prodcuction and it is working properly besides adding and modifying RP's. At this time this is the only issue we are seeing. Our CTI ports are registered. We have restarted both the IPCC and callManagers.
I am lost as to what could be cauing this.
07-16-2008 05:20 AM
Wao!
I dont know what could be the issue. I havent seen such before!
Try open a TAC case with cisco
07-16-2008 05:47 AM
Thanks for your time. TAC is the next step :)
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