Unable to Call PSTN Numbers

[karrinanda]

Unable to call pstn numbers

User is assigned with an extension 55555

he is able to call pstn when called from deskphone.
he is able to call pstn when called from windows IP communicator.
but when he calls from jabber MAC it dosn't go through.

we are using the same extension for all the 3 devices and all the settings are same.
css is same aswell.

Dialed number Analyser shows me Gateway-A.

CUP and CUPC capabilities assignement configuration are enabled on CUCM
CUPS also has proper settings in place.

Jabber version: 8.6.5.19623

What could be the possible issue. Do I have to run Debug on gateway to see if call hits the gateway.

[Aaron Harrison · Accepted solution]

Is the device-level CSS also the same?

And other device level settings?

Is this an ISDN PSTN gateway? If so, do a 'debug isdn q931' on the gateway to see whether a) the call is attempted and b) why it fails.

Aaron

[karrinanda]

Thanks Aaron for you support.

please see my call debugs on gateway below

called party number: 00917032725789

call got disconnected when using jabber

******* Logs for call from CISCO JABBER ************

cnbjgr48#debug isdn q931         
debug isdn q931 is              ON.
cnbjgr48#ter mon
cnbjgr48#
Jan 12 09:36:33 GMT: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8  callref = 0xA41F
        Date/Time i = 0x0F010C112421
                Date (dd-mm-yr)   = 15-01-12
                Time (hr:mnt:sec) = 17:36:33
Jan 12 09:36:33 GMT: %ISDN-6-CONNECT: Interface Serial0/0/0:29 is now connected to 59376109 N/A
Jan 12 09:36:33 GMT: %ISDN-6-CONNECT: Interface Serial0/0/0:29 is now connected to 59376109 N/A
Jan 12 09:36:33 GMT: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x241F
Jan 12 09:36:50 GMT: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 58162348
Jan 12 09:36:50 GMT: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x2420 callID = 0xA3A3 switch = primary-net5 interface = User
Jan 12 09:36:50 GMT: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x2420
        Sending Complete
        Bearer Capability i = 0x8890
                Standard = CCITT
                Transfer Capability = Unrestricted Digital
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA9839D
                Exclusive, Channel 29
        Calling Party Number i = 0x0081, '58162348'
                Plan:Unknown, Type:Unknown
        Called Party Number i = 0x80, '17969700917032725789'
                Plan:Unknown, Type:Unknown
Jan 12 09:36:50 GMT: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xA420
        Channel ID i = 0xA9839D
                Exclusive, Channel 29
Jan 12 09:37:00 GMT: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0xA420
        Cause i = 0x8290 - Normal call clearing
Jan 12 09:37:00 GMT: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x2420
Jan 12 09:37:00 GMT: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0xA420
Jan 12 09:37:56 GMT: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 58162204
Jan 12 09:37:56 GMT: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x2421 callID = 0xA3A4 switch = primary-net5 interface = User
Jan 12 09:37:56 GMT: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x2421

===============================

Could you please tell me why this is disconnected.

[Aaron Harrison]

Hi

Does that called number look correct to you? It doesn't to me.

It does appear to proceed, there is 10 seconds between proceeding and disconnect which sounds like a ring timeout. The disconnect cause is 16 and rx, which means that the far end disconnected normally.

Does the far end ring?

Does this affect all calls or just some?

Aaron

[karrinanda]

Thanks Aaron for you time and valued support.

* when called from IP communicator same called-number appears and call gets connected.

* when called from Jabber call gets disconnected.

I have attached a word doc with side by side comparison of failed and success from jabber and ip communicator respectively..

Nanda

[Aaron Harrison]

What kind of gateway is this? H.323?

This might be the problem:

Transfer Capability = Unrestricted Digital 

Can you try 

voice-port 0/0/0:15

bearer-cap speech