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Unable to dial 911 from SIP Trunk

Yort Mantup
Level 4
Level 4

‎04-13-2012 09:18 AM - edited ‎03-16-2019 10:38 AM

Hello,

From a 2901 router Version 15.0(1)M4 I am unable to make an outbound 911 call.  All other outbound is workig.  The route pattern in call manger is configured to dial 9911.  I get a busy signal each time.  I ran some debugs show below.  I am expecting the call to use the dial-peer voice 100 voip:

dial-peer voice 100 voip

description OUTBOUND G729 Voice SIP calls to VzB

translation-profile outgoing DIGITSTRIP-9

destination-pattern 9T

voice-class codec 1

voice-class sip early-offer forced

session protocol sipv2

session target sip-server

dtmf-relay rtp-nte digit-drop

no vad

DEBUGS:

Apr 13 16:04:58.559: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:9911@10.1.0.48:5060 SIP/2.0
Via: SIP/2.0/TCP 172.20.3.128:5060;branch=z9hG4bK63c1b3da5596d
From: "Troy Putnam" <sip:6169353018@172.20.3.128>;tag=620046~51c32865-7eaf-4f3c-8da0-84b9237daf9c-38923677
To: <sip:9911@10.1.0.48>
Date: Fri, 13 Apr 2012 16:08:13 GMT
Call-ID: ddb2da00-f8814f6d-114fd-800314ac@172.20.3.128
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM8.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: <sip:172.20.3.128:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 3719485952-0000065536-0000061483-2147685548
Session-Expires:  1800
P-Asserted-Identity: "Troy Putnam" <sip:6169353018@172.20.3.128>
Remote-Party-ID: "Troy Putnam" <sip:6169353018@172.20.3.128>;party=calling;screen=yes;privacy=off
Contact: <sip:6169353018@172.20.3.128:5060;transport=tcp>
Max-Forwards: 70
Content-Length: 0


*Apr 13 16:04:58.563: //-1/DDB2DA000000/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=6169353018
   ----- ccCallInfo IE subfields -----
   cisco-ani=6169353018
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=1
   dest=9911
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

*Apr 13 16:04:58.563: //-1/DDB2DA000000/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x297603B0, Call Info(
   Calling Number=6169353018,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=9911(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=401, Progress Indication=NULL(0), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=4576
*Apr 13 16:04:58.563: //-1/DDB2DA000000/CCAPI/ccCheckClipClir:
   In: Calling Number=6169353018(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Apr 13 16:04:58.563: //-1/DDB2DA000000/CCAPI/ccCheckClipClir:
   Out: Calling Number=6169353018(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Apr 13 16:04:58.563: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Apr 13 16:04:58.563: :cc_get_feature_vsa malloc success
*Apr 13 16:04:58.563: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Apr 13 16:04:58.563:  cc_get_feature_vsa count is 1
*Apr 13 16:04:58.563: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Apr 13 16:04:58.563: :FEATURE_VSA attributes are: feature_name:0,feature_time:1084593352,feature_id:4548
*Apr 13 16:04:58.563: //4576/DDB2DA000000/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=6169353018(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=9911(TON=Unknown, NPI=Unknown))
*Apr 13 16:04:58.563: //4576/DDB2DA000000/CCAPI/cc_process_call_setup_ind:
   Event=0x3115F8E8
*Apr 13 16:04:58.563: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
   Try with the demoted called number 9911
*Apr 13 16:04:58.563: //4576/DDB2DA000000/CCAPI/ccCallSetContext:
   Context=0x30095FA0
*Apr 13 16:04:58.563: //4576/DDB2DA000000/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 4576 with tag 401 to app "_ManagedAppProcess_Default"
*Apr 13 16:04:58.563: //4576/DDB2DA000000/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=100, Params=0x300913D0, Progress Indication=NULL(0)
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccCheckClipClir:
   In: Calling Number=6169353018(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccCheckClipClir:
   Out: Calling Number=6169353018(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccCallSetupRequest:
   Destination Pattern=9T, Called Number=911, Digit Strip=FALSE
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccCallSetupRequest:
   Calling Number=6169353018(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=911(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=Troy Putnam
   Account Number=6169353018, Final Destination Flag=TRUE,
   Guid=DDB2DA00-0001-0000-0000-F02B800314AC, Outgoing Dial-peer=100
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=6169353018
   ----- ccCallInfo IE subfields -----
   cisco-ani=6169353018
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=1
   dest=911
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x297603B0, Interface Type=3, Destination=, Mode=0x0,
   Call Params(Calling Number=6169353018,(Calling Name=Troy Putnam)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=911(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=100, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
*Apr 13 16:04:58.567: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Apr 13 16:04:58.567: :cc_get_feature_vsa malloc success
*Apr 13 16:04:58.567: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Apr 13 16:04:58.567:  cc_get_feature_vsa count is 2
*Apr 13 16:04:58.567: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Apr 13 16:04:58.567: :FEATURE_VSA attributes are: feature_name:0,feature_time:1084593128,feature_id:4549
*Apr 13 16:04:58.567: //4577/DDB2DA000000/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
*Apr 13 16:04:58.567: //4577/DDB2DA000000/CCAPI/ccCallSetContext:
   Context=0x30091380
*Apr 13 16:04:58.567: //4576/DDB2DA000000/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=100
*Apr 13 16:04:58.567: //4577/DDB2DA000000/CCAPI/cc_api_call_proceeding:
   Interface=0x297603B0, Progress Indication=NULL(0)
*Apr 13 16:04:58.567: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:911@172.30.223.17:5441 SIP/2.0
Via: SIP/2.0/UDP 10.1.0.48:5060;branch=z9hG4bKD26E52
Remote-Party-ID: "Troy Putnam" <sip:6169353018@10.1.0.48>;party=calling;screen=yes;privacy=off
From: "Troy Putnam" <sip:6169353018@10.1.0.48>;tag=B4BEBC30-253B
To: <sip:911@172.30.223.17>
Date: Fri, 13 Apr 2012 16:04:58 GMT
Call-ID: 409CF458-84B911E1-B55DD088-AD90FD5A@10.1.0.48
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 3719485952-0000065536-0000061483-2147685548
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1334333098
Contact: <sip:6169353018@10.1.0.48:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires:  1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 297
Diversion: <sip:3122600930@10.1.0.48>
Diversion: <sip:3126450696@10.1.0.48>

v=0
o=CiscoSystemsSIP-GW-UserAgent 2275 7075 IN IP4 10.1.0.48
s=SIP Call
c=IN IP4 10.1.0.48
t=0 0
m=audio 19506 RTP/AVP 18 0 8 101
c=IN IP4 10.1.0.48
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

*Apr 13 16:04:58.571: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 172.20.3.128:5060;branch=z9hG4bK63c1b3da5596d
From: "Troy Putnam" <sip:6169353018@172.20.3.128>;tag=620046~51c32865-7eaf-4f3c-8da0-84b9237daf9c-38923677
To: <sip:9911@10.1.0.48>
Date: Fri, 13 Apr 2012 16:04:58 GMT
Call-ID: ddb2da00-f8814f6d-114fd-800314ac@172.20.3.128
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0


*Apr 13 16:04:58.607: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.1.0.48:5060;branch=z9hG4bKD26E52
From: "Troy Putnam" <sip:6169353018@10.1.0.48>;tag=B4BEBC30-253B
To: <sip:911@172.30.223.17>
Call-ID: 409CF458-84B911E1-B55DD088-AD90FD5A@10.1.0.48
CSeq: 101 INVITE
Timestamp: 1334333098


*Apr 13 16:04:59.019: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 606 Not acceptable
Via: SIP/2.0/UDP 10.1.0.48:5060;branch=z9hG4bKD26E52
From: "Troy Putnam" <sip:6169353018@10.1.0.48>;tag=B4BEBC30-253B
To: <sip:911@172.30.223.17>;tag=822804758-1334333293749
Call-ID: 409CF458-84B911E1-B55DD088-AD90FD5A@10.1.0.48
CSeq: 101 INVITE
Timestamp: 1334333098
Content-Length: 0


*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/cc_api_call_disconnected:
   Cause Value=58, Interface=0x297603B0, Call Id=4577
*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=58, Retry Count=0)
*Apr 13 16:04:59.019: //4576/xxxxxxxxxxxx/CCAPI/ccCallReleaseResources:
   release reserved xcoding resource.
*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/ccCallSetAAA_Accounting:
   Accounting=0, Call Id=4577
*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/ccCallDisconnect:
   Cause Value=58, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=58)
*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/ccCallDisconnect:
   Cause Value=58, Call Entry(Responsed=TRUE, Cause Value=58)
*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x297603B0, Tag=0x0, Call Id=4577,
   Call Entry(Disconnect Cause=58, Voice Class Cause Code=0, Retry Count=0)
*Apr 13 16:04:59.019: //4577/DDB2DA000000/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Apr 13 16:04:59.019: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Apr 13 16:04:59.019: :cc_free_feature_vsa freeing 40A593E0
*Apr 13 16:04:59.019: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Apr 13 16:04:59.019:  vsacount in free is 1
*Apr 13 16:04:59.019: //4576/DDB2DA000000/CCAPI/ccCallDisconnect:
   Cause Value=58, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Apr 13 16:04:59.019: //4576/DDB2DA000000/CCAPI/ccCallDisconnect:
   Cause Value=58, Call Entry(Responsed=TRUE, Cause Value=58)
*Apr 13 16:04:59.023: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 501 Not Implemented
Via: SIP/2.0/TCP 172.20.3.128:5060;branch=z9hG4bK63c1b3da5596d
From: "Troy Putnam" <sip:6169353018@172.20.3.128>;tag=620046~51c32865-7eaf-4f3c-8da0-84b9237daf9c-38923677
To: <sip:9911@10.1.0.48>;tag=B4BEBDF4-D41
Date: Fri, 13 Apr 2012 16:04:58 GMT
Call-ID: ddb2da00-f8814f6d-114fd-800314ac@172.20.3.128
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=58
Content-Length: 0


*Apr 13 16:04:59.023: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:911@172.30.223.17:5441 SIP/2.0
Via: SIP/2.0/UDP 10.1.0.48:5060;branch=z9hG4bKD26E52
From: "Troy Putnam" <sip:6169353018@10.1.0.48>;tag=B4BEBC30-253B
To: <sip:911@172.30.223.17>;tag=822804758-1334333293749
Date: Fri, 13 Apr 2012 16:04:58 GMT
Call-ID: 409CF458-84B911E1-B55DD088-AD90FD5A@10.1.0.48
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0


*Apr 13 16:04:59.047: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:9911@10.1.0.48:5060 SIP/2.0
Via: SIP/2.0/TCP 172.20.3.128:5060;branch=z9hG4bK63c1b3da5596d
From: "Troy Putnam" <sip:6169353018@172.20.3.128>;tag=620046~51c32865-7eaf-4f3c-8da0-84b9237daf9c-38923677
To: <sip:9911@10.1.0.48>;tag=B4BEBDF4-D41
Date: Fri, 13 Apr 2012 16:08:13 GMT
Call-ID: ddb2da00-f8814f6d-114fd-800314ac@172.20.3.128
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0


*Apr 13 16:04:59.047: //4576/DDB2DA000000/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x297603B0, Tag=0x0, Call Id=4576,
   Call Entry(Disconnect Cause=58, Voice Class Cause Code=0, Retry Count=0)
*Apr 13 16:04:59.047: //4576/DDB2DA000000/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Apr 13 16:04:59.047: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Apr 13 16:04:59.047: :cc_free_feature_vsa freeing 40A594C0
*Apr 13 16:04:59.047: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Apr 13 16:04:59.047:  vsacount in free is 0

dial-peer voice 100 voip
description OUTBOUND G729 Voice SIP calls to VzB
translation-profile outgoing DIGITSTRIP-9
destination-pattern 9T
voice-class codec 1
voice-class sip early-offer forced
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte digit-drop
no vad

Labels:
0 Helpful
1 Reply 1

Robert Thomas
Level 7
Level 7

‎04-13-2012 09:31 AM

You are getting a 606 Not Acceptable from your Provider. Looks like they don't want you to call 911 through their system. You would need to question the provider about their policies regarding Emergency calling and what should be the format for your INVITE for them to let it go across their network.

You should still try to keep an FXO for Emergency calls at all times. SIP Trunks are great to lower cost, not so great for emergency calls.

0 Helpful
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