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Unable to Dial PIN# while active call using 8865 Phone

ShawHasan
Beginner
Beginner

I got thrown into Call Manger world and now having this problem and cant figure out. I configured a Cisco 8865 phone and phone can call e.g toll free or conference calls etc BUT not accepting PIN or any digit dialed after that. For example i call T-Mobile but when i press 0 to talk to agent, it doesnt work. Please Help....

1 Reply 1

Dennis Mink
Advisor
Advisor

this problem is related to DTMF, or the relay of DTMF,

 

what is your setup?  does it work internally, for instance when entering a pin into voicemail?

 

cheers

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