Unable to Dial Users in Corporate Directory

[Surendra Singh]

hi,

i have a CUCM v 8.6 and its users sync with Microsoft Active Directory. I am now having an issue where when someone searches the Corporate Directory and the try to dial, nothing happens.

When i go to end users and looking into the profiles, there are no telephone numbers associated with the users. i believe this is the root cause, since all the telephone Number fields are in fact populated in Active Directory.

this was working before. i have tried re-sync LDAP, reboot the CUCM, but nothing works. i also tried pinging my AD server from CUCM and it was successful, so I know my CUCM can reach my AD

not sure if this is some kinda of bug. please assist.

Thanks

[Jaime Valencia · Accepted solution]

Are you pointing to the right LDAP field for the phone number??

[Surendra Singh]

Thanks Jaime. i just figured it out. you are right as well.

The Directory was Pointing to IP Phone and not Telephone Number.