Unable to login Cisco Phone agent

[abeebvm]

Hi,

I am having uccx version 10.5 and around 8 agents. 6 agents can login and calls are getting to the agents. 

Among them two of them can not login to ip phone agent.

I am getting a message "name logged into another extension, press 1 to other agent logged out " on the phone.

I have restarted following service in uccx  restart the Browser & IP Phone Agent (BIPPA) service.

But no use. Users are integrated with AD. So user id in both cucm and uccx are same.

Please provide a solution.

Regards

Habeeb

[Carlo Poggiarelli · Accepted solution]

Hi

Have you tried to write the username using upper case letters?

Please let me know

Regards

Carlo

[abeebvm]

Hi Carlo,

I have tried this. It is not working...Please change the status. Sorry it is not correct answer.

By mistake clicked on correct answer.

Regards

Abeeb

[Carlo Poggiarelli]

Hi Abeeb.

Sorry but I 'm not able to che the staus removing the correct status.

anyway....

Can you try to remove the agent from uccx resources and add it again?

Also verify if that agent is still logged in through real time statistics on UCCX admin page..

Let me know 

Cheers

Carlo

[abeebvm]

Hi Carlo,

Thank you for reply.I will remove and check tomorrow. Also will verify the status.

I will update tomorrow.

Regards

[abeebvm]

Hi Carlo,

I have removed agents and added again. Its working. Thank you for your support

Regards

[Carlo Poggiarelli]

You are most welcome Abeeb.

Glad that helped.

cheers

Carlo