Unable to save recording due to SSL certificate errors

[billmatthews]

Hello,

Running Cisco Unity Connection version: 10.5.1.10000-7.  Having trouble uploading WAV files.  Getting the error "Unable to save recording due to SSL certificate error".  I've seen all the similar posts, and read about bug CSCto92753.  So I added the exception to the java.policy file, but that didn't fix it.  I also added my URL to the java control panel exception list.

I also read the work-around here: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr which simply says "In order to resolve this issue, click Trust the certificate when the certificate warning appears.".  But I don't get that option?  It's just a popup that says okay.

My java is updated, and I've tried, IE, Firefox, and Chrome.

Any other ideas?

Thanks

[Brian Carlson · Accepted solution]

The Media Master plugin within Unity Connection has given me much grief over the years.  Whenever I need to work with the Media Master, I boot a VM that has the following:

Firefox version 17

Java 6 Update 23 (download at http://www.oldapps.com/java.php?old_java=70)

This combination seems to work well with the Media Master java plugin.

I've seen the SSL certificate errors before but usually I just need to click "Save" again after seeing the error message and the .wav will upload successfully.

[billmatthews]

Perfect that did the trick, thank you!!

[jacob.aguinaga]

This did not work for me. I spun up a Win7 32bit vm and installed firefox v17 and java 6 update 23. That all worked fine and dandy but when I tried to save the recording and I received that SSL certificate error and I clicked save again and it did not update the recording. Any ideas?

Thanks  - Jacob

[mikeleebrla]

I know this is an old thread, but just in case anyone stumbles onto this, I have always been able to change the Playback and Recording options to "Use Phone" then I would be able to save the new .wav file I uploaded. 

[Darrell Lawson Jr]

This solution worked flawlessly for me. Saved me the trouble of building a VM. Thanks Mike!!