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Unallocated/unassigned number message

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melozurdo78
Level 1
Level 1

‎10-30-2015 11:22 AM - edited ‎03-17-2019 04:46 AM

Hi all,

I´m supporting voice for a customer and I have the following issue. 

When I try to send a fax or make a call to fax number (RightFax numbers) starting with 303 - 209 - XXXX or 303 - 305 - XXXX, the fax document is not going through and fails. I captured the following in the voice gateway when I tried to send a fax from a fax number in Spain to one of the RightFax numbers:

DENvoIP.5#

3236282: .Oct 30 06:09:36.109 MDT: ISDN Se0/2/1:23 Q931: TX -> SETUP pd = 8  callref = 0x7774

        Sending Complete

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98397

                Exclusive, Channel 23

        Facility i = 0x9FAA06800100820100A1080201000201008400

        Progress Ind i = 0x8283 - Origination address is non-ISDN

        Calling Party Number i = 0x1183, '3491XXXXXXX'

                Plan:ISDN, Type:International

        Called Party Number i = 0x80, 'YYYY'

                Plan:Unknown, Type:Unknown

3236283: .Oct 30 06:09:36.169 MDT: ISDN Se0/2/1:23 Q931: RX <- CALL_PROC pd = 8  callref = 0xF774

        Channel ID i = 0xA98397

                Exclusive, Channel 23

3236284: .Oct 30 06:09:36.173 MDT: ISDN Se0/2/1:23 Q931: RX <- DISCONNECT pd = 8  callref = 0xF774

        Cause i = 0x808180 - Unallocated/unassigned number

Where YYYY are the last 4 digits for a fax starting with 303 - 209. I know that cause i = 0x808180 is because the service provider is not able to find out the number you are trying to reach. But GW is only sending the last 4 digits number for the fax number instead of the whole number. GW should be sent 303209YYYY. Do you know what the issue is ? I´m guessing something in the translation patterns on CUCM or something in voice ports configuration in gateway. I attached you GW config and GW technical details. Please Help !!!

Thanks

Nacho

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-02-2015 08:45 AM

DNA from my softphone to rightfax number:

  • Results Summary
    • Calling Party Information
      • Calling Party = XXXX
      • Partition = Phones_PT
      • Device CSS = DEN_Unrestricted_CSS
      • Line CSS = DEN_Unrestricted_CSS
      • AAR Group Name =
      • AAR CSS =
    • Dialed Digits = 81303209YYYY
    • Match Result = RouteThisPattern
    • Matched Pattern Information
      • Pattern = 81.[2-9]XX[2-9]XXXXXX
      • Partition = DEN_LD_ PT
      • Time Schedule =
    • Called Party Number = 303209YYYY
    • Time Zone = America/Denver
    • End Device = DEN_PSTN_LD_RL
    • Call Classification = OffNet
    • InterDigit Timeout = NO
    • Device Override = Disabled
    • Outside Dial Tone = NO
  • Call Flow
    • TranslationPattern :Pattern=
      • Partition =
      • Positional Match List = 303209YYYY
      • Calling Party Number = XXXX
      • PreTransform Calling Party Number =
      • PreTransform Called Party Number =
      • Calling Party Transformations
        • External Phone Number Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId Presentation =
        • CallingName Presentation =
        • Calling Party Number = XXXX
      • ConnectedParty Transformations
        • ConnectedLineId Presentation =
        • ConnectedName Presentation =
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits Instruction =
        • Prefix =
        • Called Number =
    • Route Pattern :Pattern= 81.[2-9]XX[2-9]XXXXXX
      • Positional Match List = 303209YYYY
      • DialPlan =
      • Route Filter
        • Filter Name =
        • Filter Clause =
      • Require Forced Authorization Code = No
      • Authorization Level = 0
      • Require Client Matter Code = No
      • Call Classification =
      • PreTransform Calling Party Number = XXXX
      • PreTransform Called Party Number = 81303209YYYY
      • Calling Party Transformations
        • External Phone Number Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId Presentation = Allowed
        • CallingName Presentation = Default
        • Calling Party Number = XXXX
      • ConnectedParty Transformations
        • ConnectedLineId Presentation = Default
        • ConnectedName Presentation = Default
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits Instruction = PreDot
        • Prefix =
        • Called Number = 303209YYYY
    • Route List :Route List Name= DEN_PSTN_LD_RL
      • RouteGroup :RouteGroup Name= DEN_PSTN_LD_RG
        • PreTransform Calling Party Number = XXXX
        • PreTransform Called Party Number = 81303209YYYY
        • Calling Party Transformations
          • External Phone Number Mask = On
          • Calling Party Mask =
          • Prefix =
          • Calling Party Number =
        • Called Party Transformations
          • Called Party Mask =
          • Discard Digits Instructions =
          • Prefix =
          • Called Number =
        • Device :Type= MGCPT1PRIPort
          • End Device Name = S0/SU2/DS1-0@DENvoIP.6.leprino.local
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
          • Call Classification =
          • Calling Party Selection =
          • CallingLinePresentation =
          • ConnectedLinePresentation =
          • Number Of Strip Digits =
          • CallerID DN =
        • Device :Type= MGCPT1PRIPort
          • End Device Name = S0/SU2/DS1-1@DENvoIP.5.leprino.local
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
          • Call Classification =
          • Calling Party Selection =
          • CallingLinePresentation =
          • ConnectedLinePresentation =
          • Number Of Strip Digits =
          • CallerID DN =
        • Device :Type= MGCPT1PRIPort
          • End Device Name = S0/SU1/DS1-0@DENvoIP.5.leprino.local
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
          • Call Classification =
          • Calling Party Selection =
          • CallingLinePresentation =
          • ConnectedLinePresentation =
          • Number Of Strip Digits =
          • CallerID DN =
        • Device :Type= MGCPT1PRIPort
          • End Device Name = S0/SU3/DS1-0@DENvoIP.6.leprino.local
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
          • Call Classification =
          • Calling Party Selection =
          • CallingLinePresentation =
          • ConnectedLinePresentation =
          • Number Of Strip Digits =
          • CallerID DN =
        • Device :Type= MGCPT1PRIPort
          • End Device Name = S0/SU2/DS1-1@DENvoIP.6.leprino.local
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
          • Call Classification =
          • Calling Party Selection =
          • CallingLinePresentation =
          • ConnectedLinePresentation =
          • Number Of Strip Digits =
          • CallerID DN =
      • RouteGroup :RouteGroup Name= DEN_PSTN_CAS_OVERFLOW_RG
        • PreTransform Calling Party Number = XXXX
        • PreTransform Called Party Number = 81303209YYYY
        • Calling Party Transformations
          • External Phone Number Mask = On
          • Calling Party Mask =
          • Prefix =
          • Calling Party Number =
        • Called Party Transformations
          • Called Party Mask =
          • Discard Digits Instructions = PreDot
          • Prefix = 1
          • Called Number = 1
  • Alternate Matches
    • Note: Information Not Available

Attached you can find both gateway configurations

Regards,

Nacho

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-02-2015 09:25 AM

Hi Nacho,

can you please do a DNA for destination YYYY and post the result here?

Thanks

Regards

Carlo

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-02-2015 10:13 AM

Ok...I found and interesting thing. Another way to call rightfax numbers is just simply dialing 303 209 or 303 305 from my softphone. This call is using another circuit from AT&T. The circuit is on DENvoip.6 and is Serial 0/1/0. I checked this in a debug and in a DNA:


Results Summary
Calling Party Information
Calling Party = MY SOFTPHONE (4 DIGITS)
Partition = Phones_PT
Device CSS = DEN_Unrestricted_CSS
Line CSS = DEN_Unrestricted_CSS
AAR Group Name =
AAR CSS =
Dialed Digits = 303305YYYY
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 8.303XXXXXXX
Partition = DEN_Local_PT
Time Schedule =
Called Party Number = 303305YYYY
Time Zone = America/Denver
End Device = DEN_PSTN_LOCAL_RL
Call Classification = OffNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
TranslationPattern :Pattern= 303XXXXXXX
Partition = Phones_PT
Positional Match List = 303305YYYY
Calling Party Number = MY SOFTPHONE (4 DIGITS)
PreTransform Calling Party Number = MY SOFTPHONE (4 DIGITS)
PreTransform Called Party Number = 303305YYYY
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation = Default
CallingName Presentation = Default
Calling Party Number = MY SOFTPHONE (4 DIGITS)
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask = 8303XXXXXXX
Discard Digits Instruction = None
Prefix =
Called Number = 8303305XXXX
Route Pattern :Pattern= 8.303XXXXXXX
Positional Match List = 303305YYYY
DialPlan =
Route Filter
Filter Name =
Filter Clause =
Require Forced Authorization Code = No
Authorization Level = 0
Require Client Matter Code = No
Call Classification =
PreTransform Calling Party Number = MY SOFTPHONE (4 DIGITS)
PreTransform Called Party Number = 8303305YYYY
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation = Allowed
CallingName Presentation = Default
Calling Party Number = 2969
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask =
Discard Digits Instruction = PreDot
Prefix =
Called Number = 303305YYYY
Route List :Route List Name= DEN_PSTN_LOCAL_RL
RouteGroup :RouteGroup Name= DEN_PSTN_LOCAL_RG
PreTransform Calling Party Number = XXXX
PreTransform Called Party Number = 8303305YYYY
Calling Party Transformations
External Phone Number Mask = On
Calling Party Mask =
Prefix =
Calling Party Number =
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU1/DS1-0@DENvoIP.6.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU2/DS1-0@DENvoIP.5.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
RouteGroup :RouteGroup Name= DEN_PSTN_CAS_OVERFLOW_RG
PreTransform Calling Party Number = XXXX
PreTransform Called Party Number = 8303305YYYY
Calling Party Transformations
External Phone Number Mask = On
Calling Party Mask =
Prefix =
Calling Party Number =
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number =
RouteGroup :RouteGroup Name= DEN_PSTN_LD_RG
PreTransform Calling Party Number = MY SOFTPHONE (4 DIGITS)
PreTransform Called Party Number = 8303305YYYY
Calling Party Transformations
External Phone Number Mask = On
Calling Party Mask =
Prefix =
Calling Party Number =
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU2/DS1-0@DENvoIP.6.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU2/DS1-1@DENvoIP.5.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU1/DS1-0@DENvoIP.5.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU3/DS1-0@DENvoIP.6.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU2/DS1-1@DENvoIP.6.leprino.local
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Alternate Matches
Note: Information Not Available

I think I have to talk with AT&T asking why they are sending me only 4 digits for this circuit when I try to make a call to these rightfax numbers....Am I right or should check something else?

Thanks

Nacho

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-02-2015 02:25 PM

Can you please check with your customer/colleagues if they can find mor info about rightfax location?

Also knowing the right fax ip address could be useful.

On DENvoip.6 can you please activate a debug voip dialpeer inout while calling a rightfax extension?

Thanks 

Regards

Carlo

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-03-2015 05:56 AM

Meanwhile I´m trying to get this information (I think rightfax server is at Denver, the same location as CUCM), I activated debug voip dialpeer inout in DENvoip.6 and nothing is showed except this:

001957: Nov 3 06:07:05.671: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x03C3
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98396
Exclusive, Channel 22
Calling Party Number i = 0x2181, '3034802969'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '3032095959'
Plan:Unknown, Type:Unknown
001958: Nov 3 06:07:06.039: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x83C3
Channel ID i = 0xA98396
Exclusive, Channel 22
001959: Nov 3 06:07:06.615: ISDN Se0/2/1:23 Q931: RX <- SETUP pd = 8 callref = 0x1A33
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2183, '3034802969'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '5959'
Plan:Unknown, Type:Unknown
001960: Nov 3 06:07:06.623: ISDN Se0/2/1:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x9A33
Channel ID i = 0xA98381
Exclusive, Channel 1
001961: Nov 3 06:07:06.707: ISDN Se0/2/1:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x9A33
Cause i = 0x8081 - Unallocated/unassigned number
001962: Nov 3 06:07:06.759: ISDN Se0/2/1:23 Q931: RX <- RELEASE pd = 8 callref = 0x1A33
001963: Nov 3 06:07:06.783: ISDN Se0/2/1:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9A33
001964: Nov 3 06:07:06.939: ISDN Se0/1/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x83C3
Cause i = 0x8081 - Unallocated/unassigned number

I don´t know why the call manager tries to do this call via 2 interfaces (Se0/1/0 and Se0/2/1) . Se0/2/1 was in ? status in endpoints in Call Manager but now it is registered.

I think the best way is having a webex session if you don´t mind. I will be available for the next 5 hours. Please send me a private message if you consider this. Any help from you guy will be very much appreciated.

Regards,

Nacho

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melozurdo78
Level 1
Level 1
In response to melozurdo78

‎11-03-2015 08:43 AM

Hi Carlo,

Regarding this...

voice translation-rule 10
rule 1 /^5.../ /303209\0/
!
!
voice translation-profile CSC
translate called 10

Should I do the same for the rest of numbers (303 305).
Something like...

voice translation-rule 11
rule 1 /^..../ /303305\0/
voice translation-profile CSC
translate called 11

Just to include all the ranges...
Please let me know.
Thanks so much for your fantastic support.
Regards,
Nacho

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-03-2015 11:01 AM

Hi Nacho.

Sorry but my laptop left me :)

No you can remove those translations were only for test.

All you have to do on your CUCM is configure route patterns to rightfax numbers pointin to the h323 gateway I have created.

Glad to help ... was a pleasure 

Please don't forget to rate all useful posts sn mark as ansewred the one that solves your issue 

Cheers

Carlo

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-10-2015 03:21 AM

Hi again Carlo,

Issue is not solved at all...now I have this issue.

Imagine that 303 209 9999 is an existing rightfax number and 303 480 9999 is an existing ip phone registered in CUCM. Imagine that a RP has been created like this 9XXX pointing to RightFax h323 gateway you created. Well, when somebody tries to send a fax or call this number 303 209 9999, this call goes to ip phone 303 480 9999. How can I fix this? The only way I´m thinking tell the user change the extension number for other but this is weird. Should I make an specific TP? There is a TP like this 303XXXXXX with Partition "Phones PT" and CSS: "DEN Local CSS".

Please help me out on this again...very much appreciated.

Regards,

Nacho

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-10-2015 10:36 AM

Hi Nacho,

 we have to give a look to translatiosn pattern configured on your CUCM

There should be the trick :)

Please a screenshot would be useful

Let me know

Regards

Carlo

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-10-2015 10:55 AM

I am calling from outside...see attachments.

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-10-2015 10:58 AM

Nacho,

I asked you for translation patterns if you have configured it

Thanks

Regards

Carlo

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-10-2015 10:59 AM

Ooops no no...i never configured

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-02-2015 09:31 AM

Hi,

on DENVOIP.6 try to modify your dialpeer 2 in this way:

dial-peer voice 2 voip
translation-profile outgoing RightfaxOutboundServer
destination-pattern Y... (where Y is the first digit of 4 digits extension of rightfax)
session target ipv4:10.1.42.219
session transport udp
voice-class h323 1
dtmf-relay h245-alphanumeric
codec g711ulaw

Let me know

Regards

Carlo

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melozurdo78
Level 1
Level 1
In response to Carlo Poggiarelli

‎11-02-2015 09:43 AM

I dont understand why you are asking me to change Y where Y is the first digit of 4 digits extension of rightfax? I have a list of these numbers all of them starting with several numbers (5, 6 8...). Maybe instead of Y should i put 303 ? (all of the rightfxes are starting with 303) If yes, 303 and how many dots before? 

Thanks

Nacho

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Carlo Poggiarelli
VIP
VIP
In response to melozurdo78

‎11-02-2015 10:08 AM

I'm asking you that, because I want to understand how the call should land on RightFax  in term of whic extension number and also to understand through what the call is routed to RightFax (SIP trunk , H323 Trunk.....)

Can you please post a screenshot of Device --> Gateway list on CUCM?

I guess the problem is on how CUCM should reach RF.

Many thanks

Carlo

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