Unified real time monitoring tool login

[Process153]

Could someone please clarify if the username and password this tool requires is the same as the username and password used to access the unity appliance from unix? What i mean is, if I was trying to log into the cli from the virtual host the appliance runs on.

Thanks

[Aman Soi · Accepted solution]

Hi,

you need to login in RTMT through  Application username and password .It is the same when u login  through GUI. in Unity Connection Administration.

what u are saying is OS Username and password which is through CLI [putty] or from vsphere client  used for DRS also?

regds,

aman

[Process153]

Hi Aman,

I've tried that and now the unity connection web interface is locked out even though I can still log into appliance cli.  This product is just an exercise in frustration.

[Aman Soi]

you can try the command utils reset_application_ui_administrator _password from CLI to enter the new password.

regds,

aman

[Process153]

Thank you!  I've tried that and it reports "update failed trivial credential"  There is no other user account that I am aware of.  How could attempting to log onto the appliance with a cisco tool result in this utter mess????  My appliance even has its lockout policy disabled..... Utterly insane.  (I'm not aiming this at you aman of course.)  Greatly appreciate your help.

[Suresh Hudda · Accepted solution]

Wait for some time (may be 1 hour) and then try again.

Suresh

[Aman Soi]

May be the new password u are trying is similar to older one.

[Process153]

Thank you guys!  I lost it a bit there but i'm back into the web interface.  Patience has all but ran out for this app.....

[Process153]

I don't know Aman..... As far as I know the only password is the one I am using to access the web interface and the cli.  This one works for both but not for the RTMT.....

[Process153]

So now it works........ Can only assume I was typing the wrong password but its the same one i use everyday.....  I need some mint tea I think :)

[Suresh Hudda]

No, it's require application user credentials which is used into login through GUI.

Suresh