Unity 10

[juan.mejia]

Hi,

Can somebody help with my Unity service, I want to now how can i configurate and extencion :

When the commutator answer a call and say if you know the extension mark it now , I have all my services running and other extension with this services but i not the administrator, I only want to know how to do it.

Regards

[Jaime Valencia · Accepted solution]

https://youtu.be/mAOpv3vlKpw

[juan.mejia]

Thank you Jaime for the video it help me a lot now i can understand more about my system.

Can i ask you something i have the next configuration:

When the commutator answers it have opcion 1.- admin 2.- ti and so on but it had another opcion we can dial an extension like 1234 and it forward to the extencion.

Now i have an extencion 5555 we i dial  the commutator answer  you can't be foward to this number. i had view a lot a videos but i haven't saw this configuration. how can i add this new extencion

Regards.

[Jaime Valencia]

If 5555 doesn't exist in CUC

http://docwiki.cisco.com/wiki/CUC_FAQ#I_would_like_to_enable_transfers_to_users_who_do_not_have_been_configured_in_CUC.2C_how_can_I_do_that.3F.3F

If you have a user with that DN, the adjust the transfer rules as you require.

And make sure your routing rules and CSS in CUCM allows the call.

[juan.mejia]

Thank you but it did not work,  yes the extension it is already configured all my system is working but i can not get that configuration.

I have add the new user to Unity i have copy every detail, but when i make a call to my company and the conmutator started:

if you know the extension dial it now, it does not forward to the extension i have add.

Regards

[Ratheesh Kumar · Accepted solution]

Hi there

You can try configuring Directory Call handlers in CUC. 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html#pgfId-1111120

https://www.youtube.com/watch?v=THITwUrUfn8

Hope this helps!

Cheers
Rath!

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