05-23-2010 11:07 PM - edited 03-15-2019 10:54 PM
Hi all
I have Unity 7.0 in my environment. All phonesare running extension mobility when i check my VM it asks for ID even if i do it from the same extension. It asks for both User ID as well as Password which should not come if it is checked from the same Extension. Any idea what might be the issue ?
05-23-2010 11:24 PM
Hi
Check for any changes in the Call Routing rule,from Cisco Unity SA Webpage.
Regards
Kumar
05-24-2010 04:17 AM
Use the call viewer to find out exactly what Unity is receiving.
As mentioned it could be someone creating call routing rules, it could be someone changed the VM mask
HTH
java
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