04-10-2012 09:03 PM - edited 03-16-2019 10:34 AM
Hi Guys,
Hope I can seek a little help here. I am trying to setup a Unity 7.0 in a lab to use Lotus Domino 8.5.3 as the message store. I've installed ES41 so that it support domino 8.5.3.
I already have the UnityInstall, UnityAdmin & UnitySvc accounts configured and ran the permission wizard successfully.
But when come to the message store configuration wizard, i'm hitting the bump of "error encrypting notes password" and second error of "could not set the config password"
I've found a similiar thread for this but the solution doesn't work for me. (https://supportforums.cisco.com/message/1213310#1213310)
things I've done so far:
reinstall notes, manually create the notes 6.0 5.0 registry key as per bug id CSCsb76049, change the password as per CSCsx19170,
also checked the whoami /priv did have backup & restore listed.
I've also done the procedures of "Patch Cisco Unity for IBM Lotus Notes 8.x Support" & "Add the Domino 8.5.x MailFileTmplt Registry Key on the Cisco Unity Server" according to http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html#wp593368 but without any luck.
Any help on this is very much appreciated.
Thanks
Regards,
Alex
04-10-2012 11:40 PM
Hi
Do following process
1. Stop Unity services
2. Open a command prompt and change directory to CommServer
3. Run kill -f av*
4. Start the Notes Client on the Unity server
5. Change the Notes password from the Notes Client
6. Close the Notes Client
7. Run the ChangeNotesPassword utility from the commserver\utilities directory
8. Run the Notes client again and verify it works without problem
9. Close the Notes client
10. Run AvCsTrayStatus from the start-up folder
11. Start Unity from the system tray icon.
12. Run MSCW
Regards
Ronak patel
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04-10-2012 11:42 PM
Hi,
Bug related to this is
Regards
Ronak Patel
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04-11-2012 02:09 AM
Hi Ron,
I tried the given steps, but no luck. still getting the same exact error message.
Appreciate other suggestion on this.
Thanks
Regards,
Alex
04-11-2012 02:12 AM
Hi Alex,
As this is the bug and you are not able to use the workarodun present. You may consider to contact cisco TAC for further help.
Regards
Ronak Patel
Please rate all helpful posts.
04-11-2012 02:15 AM
Hi Ron,
I'm setting this as a lab test environment, there isn't TAC support for this.
Hence I'm greatly appreciate if someone encounter this before could assist me on this.
Thanks
Regards,
Alex
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