Unity 7 Directory Handler Voice

[putney_m]

We have aUnity 7 installation that we want to change the voice on the directory handler. Currently is is the default womans voice that comes with Unity. We have recorded a new greeting for the directory handler but it is still using the default voice not the one we recorded. We have also tried creating a new directory handler and pointing our call handlers to it but it does not make any difference. How do we get the new voice for the directory handler?

Any help is greatly appreciated.

Thanks,

Michael

[Rob Huffman · Accepted solution]

Hi Michael,

Sadly, no version of Unity supports the customization of Directory hanler prompts/Greetings

This is available in the latest Unity Connection versions;

Directory Handler Greeting Can Be Customized

You can record a custom greeting that callers hear when they reach a directory handler. If more than one Cisco Unity Connection language is installed, the greeting can be recorded in multiple languages.

You activate the custom greeting by checking the Use Custom Greeting check box on the Edit Greeting page for a directory handler. When Use Custom Greeting is checked, you can use the MediaMaster on the page to record or upload the custom greeting for the directory handler, and Connection plays the custom greeting to all callers who reach the handler. When Use Custom Greeting is unchecked, Connection plays the system default greeting.

By default, the Use Custom Greeting check box is unchecked, and the behavior is the same as in previous releases—Connection plays the system default directory handler greeting.

As an alternative to recording your own directory handler greeting, the Cisco Unity Tools website offers a zip file containing various prerecorded greetings. To use a prerecorded greeting for a directory handler, download and unzip the file, then choose an individual prompt file to open in the MediaMaster on the Edit Greeting page for the directory handler in Connection Administration. The zip file and instructions that list the recording text and file name for each prompt are available at http://www.ciscounitytools.com/Applications/Unity/AlternateDirectoryHandlerPrompts/AlternateDirectoryHandlerPrompts.html.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/release/notes/801cucrn.html#wp411833

The best you can do for Unity is to use one of these;

Alternate Directory Handler Prompts

Last Update: 9/29/2009

Compatibility: Any version of Unity 4.x or later or Connection 1.x.  You cannot edit prompts on Connection 2.x or later, However in Connection 8.0 and later supports customized greetings for directory handlers and you can paste these WAV files in there if you like.

http://www.ciscounitytools.com/Applications/Unity/AlternateDirectoryHandlerPrompts/AlternateDirectoryHandlerPrompts.html

Cheers!

Rob