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Unity 8.0(3.3) upgrade issue with SQL

dugward
Level 1
Level 1

I am at my wits end so hopefully someone has an answer as TAC can not figure this one out.

Upgrading from unity 5 to unity 8.0(3.3)

I'm getting an error at the end of the unity install unable to configure.jpg This error is in reference to a SQL configuration Script.... applications event log says

"Cisco unity setup encountered an error while running configuration SQL script "D:\commserver\localize\defaultconfiguration\ENU\ENU_defaultdatabaseprep.sql (error 0x80004005)

I have tried different service accounts, installed SQL from the unity upgrade once, un installed it, re installed it from Data store 2000 disk,

If anyone has the answer please help! I spent all last week on the phone with TAC and still no further than before, I have re installed the platform config disks as TAC said that would fix it but still the same issue.

Thank you in advance.

2 Replies 2

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Can you post up some logs?

I'd be most interested in the osqldump logs first.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Hi Aaron, Here is the latest from yesterday

"Msg 911, Level 16, State 1, Server SU1UM1, Line 22

Could not locate entry in sysdatabases for database 'UnityDB'. No

entry found with that name. Make sure that the name is entered

correctly."

we have went in and tried to attach the unitydb.mdf database to the database folder but it still gives us the same error at the end.

another log is below, kind of long but most are like I posted above, also I believe the unitydb error is after we try the unity upgrade install.

Also I took out alot of the 1 row affected 0 rows affected due to length of log file.

Running UnityDefaultSQLObjects.sql

Amis RestrictionTable is Null in the Configuration table; Reading

value from the registry.

RegQueryValueEx() returned error 2, 'The system cannot find the file

specified.'

Amis RestrictionTable is Null in the registry; Nothing more to do.

Insert ConvHotel, Opt1 and Standard conversations.

(1 row affected)

(1 row affected)

(1 row affected)

Insert alternate custom 2.

(1 row affected)

Insert alternate custom 3.

(1 row affected)

(0 rows affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(0 rows affected)

(1 row affected)

(0 rows affected)

(0 rows affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

(1 row affected)

Setup the clean delete objects if not set

CallHandlerecipName is Null in the registry.

Found defined alias for the example admin call handler.

(0 rows affected)

(0 rows affected)

(0 rows affected)

CallHandOwnerName is Null in the registry.

Found defined alias for the example admin call handler.

(0 rows affected)

(0 rows affected)

(0 rows affected)

CallHandAFtMsgName is not Null in the registry.

CallHandExitName is not Null in the registry.

Msg 911, Level 16, State 1, Server SU1UM1, Line 5779

Could not locate entry in sysdatabases for database 'ReportDb'. No

entry found with that name. Make sure that the name is entered

correctly.

Msg 3013, Level 16, State 1, Server SU1UM1, Line 5779

BACKUP DATABASE is terminating abnormally.

(0 rows affected)

(0 rows affected)

(1 row affected)