Hi,
user doesnt get email alerts when his mailbox is full, moving new messages, Moving Saved Messages or Deleting Messages.
we are on 10.5.2 and use Office 365
I dont know where to start troubleshooting
i pulled out some logs
02:25:21.929 HDR|01/03/2018 ,Significant
02:25:21.929 |12978,,,SMTP,11,Thread=smtpClient-RetryDelivery; class=com.cisco.unity.smtp.helper.CsUnitySmtpHelper;Moving source and destination same, skipping move, original file=/var/opt/cisco/connection/smtp/default/retry/UMSS-MailboxQuota-DefaultQuartzScheduler_Worker-3-1514934000644.eml to folder retry
02:25:35.937 |12978,,,SMTP,12,Thread=smtpClient-RetryDelivery; class=com.cisco.unity.smtp.client.CsUnitySmtpConnector;Time Out while connecting to the SMTP Server. Remote IP=1.1.1.1 Remote Port=25
02:25:35.937 |12978,,,SMTP,12,Thread=smtpClient-RetryDelivery; class=com.cisco.unity.smtp.client.CsUnitySmtpConnector;Exception details=java.net.SocketTimeoutException: connect timed out
02:25:35.937 |12978,,,SMTP,12,Thread=smtpClient-RetryDelivery; class=com.cisco.unity.smtp.client.CsUnitySmtpConnector;Error Connecting to the SMTP Server. Address=1.1.1.1
thanks
