06-25-2010 06:18 AM - edited 03-15-2019 11:24 PM
Hi,
I'm using the unity 4.2 integrating with CUCM.
Create the call handler for Auto Attendant.In the CCM side we configured the CTI RP forwarded to the VMAIL call handler.
When we dialed the AA number ,we got the welcome greetings , when the moment we dial the desired ext call transfered to that extension voice mail.
We checked the call transfer option @ the subscriber options , but the behaviour is same call transfered to desired extension voice mail only.
We enabled the call transfer for the subscriber template also.
Thanks.
06-25-2010 06:34 AM
Hi there,
Check out this thread with excellent tips from Java and Brad
https://supportforums.cisco.com/message/1211789#1211789
Cheers!
Rob
06-28-2010 12:50 AM
Hi,
I tried all the options. But no luck.
Any body can help on this.
I directly transfer the call handler to subscriber extension. but still it going to subscriber greeting voice mail extension.
Thanks.
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