Hi Bobby,
These settings are only exposed when using the Custom Keymapping Tool
in CUC, so you won't see them on your default conversation. Let's say
you are using the Classic Conversation for your users. You can go to the
Custom Keymapping Tool from cucadmin and say select Custom Keymapping #3
when it comes up you would, first off, reset the mapping on all tabs to Classic Conversation
this would then replicate your existing setup. Then go to the After Message menu page and map
some key # to "message delete" I used 17 in my tests here. Then you would also uncheck the
"option is voiced in menu" checkbox so the users that you apply this keymapping to would not
be offered the delete message option.
The next step is to assign the new Custom Keymapping #3 conversation to the
required users via user>xxxx>Phone menu>Conversation>Custom Keymapping #3
and apply. You could do this in bulk via the Bulk Edit Utility if you need to do this
for many users.
You would also set Phone menu>Conversation>Custom Keymapping #3 in the User template
area so users that are created after this has been set up will use this conversation as well
In my tests here the only thing different than this example is that we use the Optional Conversation 1
so I reset the mapping on all tabs to Optional Conversation 1 when going through the steps above.
This worked like a charm.
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
