07-19-2012 12:02 PM - edited 03-16-2019 12:17 PM
I have created a new user called Unity Admin. I have added the helpdesk role to the user. When I log in as that user I can still see more than I want the people that will be using that account to see. When I try to edit the role the options are all grayed out. The system does not let me create a new role either. How can I remedy this?
Cisco Unity Connection version: 8.5.1ES65.13900-65
Thanks,
Melissa
07-19-2012 12:21 PM
Hi Melissa,
You won't love this answer, but please don't shoot the messenger
At this time there is no way to setup a new "customised" Role with Unity
Connection
Cisco Unity Connection offers levels of privileges for administrator accounts, set according to a list of predefined roles. Roles specify which tasks administrators can do. Before you add administrator accounts, select the roles that are assigned to each account. You can change which roles are assigned to the accounts at any time.
Connection comes with the following predefined roles. To see the specific privileges for each administrator role, in Cisco Unity Connection Administration, expand System Settings > Roles and select the name of each role. You cannot make changes to the permissions that are associated with each predefined role.
From Unity/Unity Connection guru Lindborg;
https://supportforums.cisco.com/message/1208846#1208846
https://supportforums.cisco.com/message/1215895#1215895
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
07-19-2012 12:28 PM
Your right I don't love that answer .
but thanks for replying so quickly!
Melissa
02-10-2017 10:15 AM
This is absolutely ridiculous. Why would the Help Desk Administrator for example not be allowed to create and delete user accounts for voicemail boxes???? Totally not shooting the messenger here however this is a serious miss by Cisco. There are too many scenarios in which for example you would not want to provide all the create privileges that are supplied with the Technician role just to allow a Helpdesk Support Technician be able to create/delete users yet that is what I am having to do for a federal agency and they are VERY unhappy about this.
02-10-2017 10:43 AM
CUC 11.5 now has this
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/release/notes/b_Release_Notes_1151.html#id_18717
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide