Unity Connection - 9.1.1

[Sivanesan Rathinam]

Hi - We had few issue in Unity Connection - 9.x, When Phone A tries to reach Phone B after RNA its hitting Unity after which i can leave  voice message it says your  Message has been sent but there is no Voice Mail in Phone B  Mail BOX.

Its newly implemented system and unity Connection is integrated with CUCM though SIP.

SIVANESAN R       

[davrojas]

Hello Sivanesan,

As this is a new configuration i will start first with some basic questions:

1- Is this scenario phone A to phone B for all users or just a specific user?

2- If it's only one user then check under User>Edit> Mailbox

     2.1- That it is mounted (see check box).

     2.2- That there is no negative value on the number of messages or size.

     2.3- Check if the Mail Store is the intender if you have more than one.

3- You state it says "your Message has been sent" are 100% it is the correct user and not the Opening Greeting? You can confirm this if you have configured a customized greeting for the user, otherwise use rPSM.

4-If while you are leaving the message you hit playback do you hear your message (to rule out one-way audio)

5-Does the message meet at least the minimum time recording, this is stated in System Settings>Advanced>Telephony> Minimum Recording Duration in Milliseconds.

6-Any additional input that you consider pertinent.

-DavidRP.