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Unity Connection 9.1 Release to switch question

msloan
Level 1
Level 1

Hello,

I'm setting up a Unity Connection subscriber account and for some reason I can't get release to switch working under their transfer options.  If I select supervised transfer, the line on the CUCM side will ring.  When release to switch is enabled, I get the subscriber greeting.  While watching the port status monitor, I don't see Unity attempt the transfer on release to switch.  Is there something basic I'm missing to get this to work?  It's a SIP integration with CUCM 9.1, if that helps.

Thanks

1 Reply 1

msloan
Level 1
Level 1

It was the Rerouting CSS on the Unity SIP trunk.  After setting this to the appropriate value, release to switch and supervised transfers work.