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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Collaborator

Re: Unity Connection 9.1

Thanks Baris (+5)

I installed the ciscocm.cuc_license_patch.sgn and now its OK,

But my CUC Version is not on the affected versions: 9.1.1.20000-32, i asked the author of the post to see this.

Thanks again

Regards

Leonardo Santana

Cisco Employee

Re: Unity Connection 9.1

Hi Leonardo,

Version 9.1.1.20000-5 and 9.1.1.20000-32 is same .

9.1.1.20000-5 is the Platform version and 9.1.1.20000-32 is Unity specific .

You can see from the following commands ...


admin:show version active
Active Master Version: 9.1.1.20000-5

admin:show cuc version

Active version: 9.1.1.20000-32

Beginner

Re: Unity Connection 9.1

I had the same issue but solved it with a TAC and the engineer fixed via SQL commands. Just log a TAC and the can help you out.

Sent from Cisco Technical Support iPhone App

Beginner

Unity Connection 9.1

Hi Brian,

Also I had a same problem during the installation of localization file. Did you get any TAC solution ?

Regards,

Baris.

Unity Connection 9.1

Hi,

This patch works !

Another co-worker found another solution :

Shutdown the VM

Upgrade hardware (RAM and vCPU)

Restart and check/renew ports

And if it's good, shutdown the VM, downgrade hardware, restart VM.

Regards,

Sebastien

Cisco Employee

Unity Connection 9.1

Hi Sebastien,

This method of upgrading vCPU is not supported and should not be used .

Applying the COP file or upgrading to a latest ES are only supported solutions

Highlighted

Hi,I have experimented this

Hi,

I have experimented this in 10.0.

 

Is there any solution?

 

Note: We have upgraded from 9.1 and we have tried to add more ports.

 

Regards

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