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Unity Connection - Directory handler (speedial or softkey)

rrobles007
Beginner
Beginner

Hello,

     I have been trying for a few days and I cannot figure out if this is possible.. I love the voice system directory in Unity Connection. I'm trying to setup a speed dial or softkey to the directory handler so that we can access it for our corporate extensions. I would rather not tell everyone they have to go through a menu to get to this feature. Is there a way to create a softkey or a speed dial that takes you straight to the directory handler?

We are running Unity Connection 7.1

CallManager 4.2 (soon to be 7.x)

Thank you in advance,

Raul

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

3 Replies 3

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

that was it.. thank you!

Nice.  That was exactly what I needed.  Now to integrate it with Cisco Mobile 8.0!

Thanks java!

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