Unity Connection Not Sending Email Notification

[Eric Henriksen]

We have a couple random users that have reported they are not receiving an email notification with the .wav file attachment when they have a new voicemail. We are running Unity Connection and Call Manager Ver. 8.6 with Exchange 2010. I am new to Call Manager and Unity, having moved over from Helpdesk support. Any help is greatly appretiated. Thank you!

[Dennis Mink · Accepted solution]

When you go to the user configuration in Unity Connection, start by checking if the SMTP address and corporate email address of the user in question.  Also in the user configuration:  EDIT>UNIFIED MESSAGING ACCOUNT>TEST  this should tell you if the email acocunt can be accessed at all. Start with this.

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[Eric Henriksen]

Thank you Minkdennis. Your guidance helped me find the issue. We have two domain email addresses and the users in question were configured with an incorrect address.