12-09-2009 03:28 AM - edited 03-15-2019 08:44 PM
I have recently enabled Unity message monitoring on V5.x for a customer and they are saying that when you call someone with it enabled there is approx 5 sec delay before you hear the mailbox greeting played, is this normal or is there a way to reduced the time 5 sec delay?
Any pointers would be very helpful
Thanks in advance
Solved! Go to Solution.
12-09-2009 06:21 AM
Hi,
This is the related bug;
Message Monitor: When configured delay in hearing greeting.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi80906&Submit=Search
CSCsi80906 Bug Details
MM:when config'd delay in hearing greeting
Symptom:
When Message Monitor is configured for a subscriber's phone, the caller hears a delay after the call is forwarded to Unity but before the caller hears the subscriber's greeting.
Conditions:
Unity 5.0(1) or later.
Message Monitor is configured for the subscriber's phone.
Workaround:
The delay can be reduced to 3-4 seconds by applying the latest Unity 5.0(1) ES, or by upgrading to Unity 7.0(1). However, there not a way to reduce the delay beyond this point.
Hope this helps!
Rob
12-09-2009 06:21 AM
Hi,
This is the related bug;
Message Monitor: When configured delay in hearing greeting.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi80906&Submit=Search
CSCsi80906 Bug Details
MM:when config'd delay in hearing greeting
Symptom:
When Message Monitor is configured for a subscriber's phone, the caller hears a delay after the call is forwarded to Unity but before the caller hears the subscriber's greeting.
Conditions:
Unity 5.0(1) or later.
Message Monitor is configured for the subscriber's phone.
Workaround:
The delay can be reduced to 3-4 seconds by applying the latest Unity 5.0(1) ES, or by upgrading to Unity 7.0(1). However, there not a way to reduce the delay beyond this point.
Hope this helps!
Rob
12-09-2009 06:36 AM
Thanks Rob for your speedy reply,
I will now go back to the customer and see if they want to upgrade for the gain of 1-2 seconds !!
E
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