Unity MWI issues

[jason-calbert_2]

I have Unity 4.1 Exchange 2003. The problem that I'm having is that MWI lights are not coming on. I receive a voice mail in my email but the phones do not light. If I do a refresh status the phone will then receive the proper MWI action.

The way that I understand this is that Exchange is suppose to inform Unity when it gets a message so that it can light MWI.

If anyone has any suggestions or comments please let me know. Thanks

[Brandon Buffin]

Take a look at the troubleshooting steps in the following document.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml

Brandon

[jason-calbert_2]

Thank you for the reply and link. My problem seems to be a little deeper than the doc. covers. Again any suggestions or comments are welcome. Thanks